Frequently Asked Questions

Frequently Asked Questions or FAQs

These FAQs provide answers to common queries about a specific topic, service, or product.


  1. What is your contact info?
    1. Answer: Our contact information for Pure Serenity DBA is as follows: Email:
  2.  What are your shipping details?
    1.  Answer: Transit times range from 5-7 business days for USPS First Class in the US to 10-20 business days for USPS internationally. Customers are responsible for any customs duties, taxes, and fees for international orders. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  3.  What types of apparel and accessories do you sell?
    1. Answer: We offer a wide range of apparel and accessories, including clothing, shoes, bags, and trending novelty items. Check out our website for the latest styles and trends!
  4. Do you offer plus-size options?
    1. Yes, we believe in inclusivity and offer a variety of sizes, including plus-size options. We want everyone to feel confident and comfortable in our clothing.
  5. Can I return or exchange an item if it doesn't fit?
    1. Answer: Yes, we have a hassle-free return and exchange policy. If the item doesn't fit or meet your expectations, reach out to our customer service team within 7 days of delivery.
  6. Do you offer international shipping?
    1. Answer: Unfortunately, not at this time.  Please check back in the future! 
  7. What sizes do your apparel items come in?
    1. Answer: Our apparel items come in sizes ranging from XS to XXXL to accommodate a variety of body types.
  8. What makes your store unique compared to other apparel and accessories stores?
    1. Answer: Elevate your style with our stylish collection of men's and women's accessories. Choose from sleek watches, chic handbags, trendy sunglasses, and more. Our carefully curated selection offers something for every taste and occasion, helping you express your individuality with confidence and flair. Shop now to add that extra touch of sophistication.
  9.  What is your return policy?
    1. Answer: Yes, we have a flexible return and exchange policy that is aligned with our vendor's policies. Our return policy allows for returns within 7 days of delivery with a 5.0% restocking fee. Customers must provide return shipping costs. Items must be unworn, unused, with tags, and in original packaging. Customer Return Center - Pure Serenity DBA (
  10. Do you offer discounts?
    1. Answer: Yes, we have available discounts provided through our Loyalty & Rewards Program. Sign up to get a 10% discount or free shipping!
  11. Do you offer free shipping?
    1. Answer: Yes, on all purchases over $50 for non-members
    2. Free shipping on all purchases over $25 for members.
  12. Do you have a physical store location where I can try on your products?
    1. Answer: We are an online-only store and do not have a physical location. However, we offer easy returns if the item does not fit.
  13. Can I sign up for your newsletter to receive updates on new products and promotions?
    1. Answer: Certainly, you may subscribe to our newsletter through our website to receive updates on new products, special promotions, and rewards.
  14. Can I find you on social media?
    1. Answer: Yes, you can find us on various social media platforms such as;
      • Tiktok-
      • Facebook-
      • Instagram-
  15. Do you have a rewards program?
    1. Answer: Yes, our loyalty and rewards program can be found on our website in the Menu for Pure Serenity Points or here Pure Serenity | Shop 2024 Apparel, Novelty Gifts and Athleisure ( and look for the pop-up with details.